Terms & Conditions
This website is operated by The Curtain Store at Home. Throughout the site, the terms “we”, “us” and “our” refer to The Curtain Store at Home. The Curtain Store at Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
User Representations and Registration
By using the site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these terms of service; (4) you are not a minor in the jurisdiction where you reside; (5) you will not use the site for any illegal or unauthorised purpose; (7) your use of the site will not violate any law or regulation.
You may be required to register with the site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Intellectual Property Rights
Provided that you are eligible to use the site, you are granted a limited license to access and use the site and to download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the site, the content, and the marks.
Each product is sold subject to its description, specification, and images. We have made every effort to portray a true representation of our products through product images, descriptions, and specifications. Furthermore, we take all efforts to make sure that the information on our website is as accurate and up to date as possible.
Unfortunately, we cannot guarantee that your computer monitor's display of any colour will be accurate and therefore, for our made to measure service we highly recommend using our sample service to make sure you are truly happy with the colour and fabric before purchasing your bespoke product.
See our full policy here
All non-bespoke items on our website have a 30-day return policy, so if it does not meet your expectations, you may return the item(s) at your own cost. Unfortunately, we cannot accept returns on fabrics and made to measure items as these have been made specifically for you and have been cut from a larger role to your required length and/or have been customised to your requirement.
Therefore, we recommend using our fabric sampling service where you can order up to 5 samples free of charge to make sure you are happy with the colour and material before making a larger purchase.
To read more on our sampling service click here and to read our full returns policy, click here.
Delivery will be complete when goods are delivered to the address specified when ordering. We may deliver different parts of your order on different days/times. Delivery is only to the countries specified on our delivery page and we reserve the rights to cancel an order from a country which we do not deliver to.
Delivery dates given on at checkout and/or on product pages are estimates only and in peak times delivery may take longer than the estimate.
If you receive a notification of an unsuccessful delivery attempt, it is your responsibility to contact the delivery company to re-arrange delivery.
Measuring and Installation Services
If you use our measuring and/or installation service, you are agreeing to ensure that we are given access to your premises at the agreed date and time and that a person over the age of 18 will be present at all times. Furthermore, you are agreeing to provide us with a safe place to work.
Made to Measure/Order Items
The Curtain Store at Home are not responsible for problems arising when customers provide their own measurements and once an order has been processed, it cannot be changed. Therefore, we recommend to thoroughly read our measuring guide to allowing the risk of a mistake to be minimised. Furthermore, the made to measure images generated online may not display the correct scale of the fabric, to know the correct size, we recommend using our sample service before placing your order. In addition, the pattern repeat is displayed on each product page, allowing you to understand the size of the pattern.
See more about our samples policy here
Shrinkage and Fabric Appearance
The Curtain Store at Home cannot guarantee that there will not be shrinkages and/or colour loss after making up and/or when washed. Therefore, we recommend to always made allowances for possible shrinkages when making curtains or soft furnishings. Details of how to properly care for our fabrics will be specified on the relevant product page and by purchasing our fabrics you accept this information as part of the terms of service.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
When you place an order with The Curtain Store at Home, you will receive an email confirming your order and its details. This order represents an offer to purchase from The Curtain Store at Home and this will be accepted once we send an email confirmation that we have dispatched the product(s).
When you place an order, you will receive an email confirming the order, along with the details. The order represents an offer to purchase from thecurtainstore.com and when we send an email confirmation that the product(s) have been dispatched, this is our acceptance of your order.
We accept the following forms of payment:
- American Express
- Apple Pay
- Google Pay
At the time of order, you agree to pay in full and to provide current, complete and accurate purchase and account information for all purchases made on the site. You further agree to promptly update account and payment information, including email address, payment method and payment card expiration date so we can complete your transactions and contact you as needed. All payments shall be in GBP.
If you have a voucher code for our website, only one can be applied to each order. If more than one is tried, the second will not be used and will show an error message.
Discounts and promotions
By ordering online at thecurtainstore.com, you are agreeing to pay the price that is displayed at that time. During sales and promotional periods, prices may be subject to change and we are unable to refund you any different is the item is discounted for any reason after you have placed your order.
Receiving goods from us
Where you order goods from thecurtainstore.com, you agreeing to inspect the goods before you accept and sign for them and this applies to anyone accepting the goods on your behalf. We may not be responsible for any damages to goods identifiable at the time of delivery unless notified to our carrier at the time of the delivery that the goods were damaged.
To report damaged on arrival goods, please follow the procedure outlined in our returns policy.
If you have any complaints, please contact us either via email or telephone.
The Curtain Store at Home is the trading name for:
Curtain Superstore Blaydon Limited – Curtain Store at Home, Tundry Way, Blaydon-On-Tyne, England, NE21 5SJ
Company number – 06493688
VAT number – 928 6843 77
Telephone - 0191 414 3454
Email – [email protected]