Frequently Asked Questions

If you have any questions regarding any of our products or services, then don't worry - we have the answers! If you can't find what you need below, then feel free to contact us at orders@thecurtainstore.com - we'll be happy to help.

  • To order your made to measure curtains please click here  https://thecurtainstore.com/curtains/made-to-measure-curtains/ and to order your made to measure blinds please click here https://thecurtainstore.com/blinds/made-to-measure-roman-blinds/.

    Once you have got to that link, start by choosing your fabric and follow the on screen instructions.

    We strongly advise to read our measuring guides before placing your order to make sure your measurements are 100% accurate as our bespoke items are non-refundable.

    Measuring Guides Curtains - https://thecurtainstore.com/about-us/measuring-guide-curtains/

    Measuring Guides Blinds - https://thecurtainstore.com/about-us/measuring-guide-blinds/

  • Yes, when at checkout, please select the click and collect option. Once your order is ready for collection you will receive a telephone call and can collect at a convenient time for yourself. 

  • Once your order is ready for collection you will receive a telephone call stating that your order is in store.

  • On our made to measure and bespoke services we unfortunately do not accept returns as the fabric has been specifically cut to size. However, we offer a free sample service allowing you to check the colourway, pattern, and fabric in more detail, so you can make a more informed purchase decision.

    For more details on returns and refunds please read our full policy here.

  • Shortly after placing your order, you will receive an email confirmation.

    If you do not receive an order confirmation, please contact us.

  • Our 33,000sqft showroom stocks a wide variety of products from fabrics to furniture. However, not everything on our website will be in our showroom as it may be out of stock or be exclusive to our website.

    If there is an item you like on our website and would like to see in person, please contact us to find out if it is stock in our showroom.

  • If you have a question about your order, contact us via email or telephone and we will be happy to help.

    Please have your order number ready so we can handle your enquiry as quick and as efficiently as possible.

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  • We have carefully chosen professional couriers to deliver our orders to minimise damages. However, on very few occasions packages can become damaged in transit.

    Should your order arrive damaged please contact us ASAP and we will start the resolution process. For more information on damaged deliveries please ready our full policy here.

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  • We aim to dispatch all orders within 3 working days of the order being processed. Once the order has been dispatched you will receive an email confirmation with all the relevant shipping information.

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  • To allow for you to make a more informed purchase decision on our made to measure service, we offer up to 5 free samples, allowing for the colour and material to be checked before purchase as all mobile phones, tablets and monitors may show colours slightly differently. 

    To find out more, please read more about our fabric sample offering.

  • Our 33,000sqft showroom is located on Tundry Way just off Chainbridge Road in Blaydon-on-Tyne, NE21 5SJ.

  • Our current lead time on our made to measure curtains and blinds is 5-6 weeks.