Returns & Refunds
At The Curtain Store, customer service is very important to us and is at the heart of what we do. Therefore, we have gone to great lengths to make sure that our products are presented to the best of their ability on our website, through multiple images, product descriptions, and specifications.
However, we understand that on-screen colours may vary, amongst other factors which is why we offer a 28-day return policy on non-sale items. Items in the sale are only eligible for a credit note if returned.
To be eligible for a return, your item must be in the same condition that you received it, be unused, with tags and in its original packing with proof of purchase.
Return Process
To initiate the return process, please contact us on [email protected] with the reason for refund, and your order number. If your return is accepted, you will receive email instructions of how and where to send your package.
If you have any return questions, please contact us on [email protected] or call our customer service team on 0191 414 3454.
Please Note
- It is our policy that customers pay delivery charges on returned items.
- You are responsible for the item until it reaches us.
- The delivery charge is only refundable if the item arrives faulty.
- Once the return has passed our internal checks, the refund will be processed and you will be notified by email.
- Please do not send an item back without first requesting a return as this will not be accepted.
Non-Returnable Goods
Unfortunately, bespoke goods and items that have been cut to a specific size are non-returnable, these items are:
- Made to measure curtains
- Made to measure blinds
- All fabrics
To allow for you to make a more informed purchase decision on our made to measure service, we offer up to 5 free samples, allowing for the colour and material to be checked before purchase as all mobile phones, tablets and monitors may show colours slightly differently.
Damaged Goods
Please inspect your goods before you accept and sign for them and this applies to anyone accepting the goods on your behalf. If your goods do arrival damaged on arrival, please keep any packing slips, and contact us immediately via email at [email protected] along with pictures so we can raise this with our courier, evaluate the issue and make it right for you. You will be kept up to date via email throughout the process.
Any costs for the return of damaged goods will be our responsibility.